FAQs

Do you have a physical store?

We currently do not have a physical store. We're selling stationery and craft supplies online. 

 

What are your payment methods? 

We would love it if you could pay using Gcash (using the app or at 7/11 kiosks) but we also accept Bank Deposits (to Unionbank) and remittance through Palawan Express

 

Do you have Cash on Delivery (COD)? 

No, we don't do COD. 

 

What's the shipping rate? 

J&T Express - 115 php (5 - 7 business days to areas outside Mindanao
J&T Express - 90 (2-5 business days to areas within Mindanao) 
JRS - 160 pesos (3-5 business days)
LBC - 215 php (2-3 business days) places within Mindanao (3-5 business days) for Luzon and Visayas
 

How can I send my payment? 

Upon checkout, you'll see the payment details and instructions for your chosen payment method.

Once paid, you can dm us on Instagram @artventurineshop or email us at hello@artventurineshop.com your payment receipt so we can process your order.

 

When do you ship orders? 

We process orders within 3 business days after PAYMENT has been confirmed.

When will I receive my orders?

You will receive a text or email notification with the tracking number of your shipment once parcel has been shipped out. Shipping within Mindanao usually takes 3-5 days (J&T Express) and 2-3 days (LBC) while shipping to places in Luzon and Visayas take 5-7 days (J&T Express) or 3-5 days through LBC Padala. 

 

Do you accept Returns? 

We accept returns ONLY if we mistakenly sent you the wrong items. Please email us at artventurine@gmail.com or DM us on Instagram @artventurineshop within 2 business days so we can coordinate.

We won't be accepting returns due to change of mind or if you didn't like the items :D